The Challenge

 

This award-winning recruitment business specialises in providing professional interim chefs and has an enviable culture with genuine ‘heart’ and a deep passion for hospitality.

 

The objective was to enhance business operations and people capability, to create a robust platform to achieve their mission: to become the biggest and best chef recruitment business in the UK.

The Solution

 

We ran a tailored intensive programme over two weeks, with a mix of training courses, confidential executive coaching, and desk-side observation and support. In advance, we worked together on process asset design, creating ways to enhance current operational elements, finalising these with the input of the wider team, as an ongoing focus of the programme.

 

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The Outcome

 

• Enhanced customer journey

• Increased commercial and strategic awareness

• Motivated and inspired team

“At a time that is traditionally our quietest two months of the year, we saw a massive increase in activity, resulting in £26,000 more revenue compared to the same period in the previous year.”

 

Katie Mellor
Director of Sales and Operations

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