We work with leaders and managers to ensure that their teams are all aligned and ‘bought in’ to a vision, programme or project, that requires a deep collaborative approach towards bringing it to life. They are also empowered through learning what makes for great teams and applying tried and tested techniques and know-how.

As part of this, we facilitate the creation, comprehension and embedding of meaningful values, which to date have formed the basis of projects including:

  • Growth and value balanced with ethical management

  • Creating a compelling employer brand

  • Employee engagement

  • Building exceptional high performing teams

  • Quality-led customer service

  • Consultative selling and account management

 

"Confidence in our team"

Absolutely Business's support (and staff training) has been 'absolutely' fantastic and has made an immediate and noticeable difference to our day-to-day business practices. The confidence this has given our whole team is wonderful.

"Cultural change = 12% YoY business growth"

We commisioned Absolutely Business to run an in-depth, company-wide customer service programme, specifically targeting the need for a cultural change towards attitudes on service. This focused on customer service development, understanding each other, and a management understanding through 'soft skills' on getting the best out of each employee, which subsequently led to the introduction of a performance management monitoring system.

To date we have seen tangible outcomes such as improvements in first time call handling up from 86% to 99%. The ROI is year on year growth of 12%, attributed to the ease of dealing with clients first time and empowering employees to deal with queries across the range of products we offer rather than passing to another employee.

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