For a business to create and retain a truly competitive edge, it requires all employees to be aligned not only with the vision, but also with the values and behaviours conducive to creating a high performing team environment.
When this is right, all customers, both internal and external, are happily engaged, and companies with this type of culture create a loyalty and following that can enable them to achieve an exceptional employer brand and enviable performance levels.
This programme helps you to explore ways to enhance and develop customer care and customer management skills within your organisation and to create a cohesive working environment that underpins effectiveness and sustainability through a culture of genuine commitment to service.
Who should attend?
All employees, of all levels and across all functions; managers supporting teams in embracing great customer care; and directors and executives wishing to create and embed a culture of great customer care.