The Icing on the Cake

The Challenge


This award-winning recruitment business specialises in providing professional interim chefs, and has an enviable culture with genuine ‘heart’ and a deep passion for hospitality.

The objective was to enhance business operations and people capability, to create a robust platform to achieve their mission: to become the biggest and best chef recruitment business in the UK.


The Solution


We ran a tailored intensive programme over two weeks, with a mix of training courses, confidential executive coaching, and desk-side observation and support. In advance, we worked together on process asset design, creating ways to enhance current operational elements, finalising these with the input of the wider team, as an ongoing focus of the programme.

Key programme themes:

  • Strategic thinking and application, specifically around markets, the customer experience, and leadership.
  • Management development, with technique and practical application as a priority.
  • Consultative selling, strategic selling and account management.
  • Recruitment service and process excellence.

The Outcome